Thursday, 30 October 2014

Service Request Management (Help and Support Tools)


Create, view and resolve service request work orders based upon.


Demo URL: http://app2.mooo.com/


Main Features




  • Service Management Workbench


  • Converting Service Request to Work Order


  • CSV Export


  • PDF outputs (Travel Type, Parts, etc.)


  • Email Notifications


  • User Accounts


  • Security Conscious


  • Multi-language support


Installation


Create a new database in MySQL/MariaDB called “test_service”

Import the database from sql/default.sql

Modify accordingly the application/config/database.php file

Open application/config/config.php and modify the values to your need.


Nginx Configuration


Nginx configuration for running Service Request Management


server uploads

Resin/Quercus


<web-app xmlns="http://caucho.com/ns/resin" 
xmlns:resin="urn:java:com.caucho.resin">

<resin:Dispatch regexp=".">
<resin:IfFileExists/>
</resin:Dispatch>

<resin:Dispatch regexp=".php"/>

<resin:Forward regexp="^(.*)$" target="/index.php/$1"/>

</web-app>



Service Request Management (Help and Support Tools)

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